CASE STUDIES

THE CHALLENGE

A state agency department was struggling under the weight of a long-term ineffective leadership team. The lack of clear direction and strong leadership had created a culture of dysfunction, low morale, and poor productivity.

THE SALT APPROACH
 

We moved quickly to accelerate team development by identifying emerging leaders and the competencies they needed to thrive. Through immersive leadership development experiences, we challenged participants to think differently, lead with courage, and elevate their confidence. Our coaching and training provided practical tools to navigate change effectively and inspire their teams—ensuring a seamless transition to stronger, more capable leadership.

THE RESULTS

• A visibly renewed leadership team with the skills and confidence to lead effectively
• Measurable improvements in team morale, productivity, and collaboration 
• A cultural shift toward ownership, accountability, and shared purpose

THE CHALLENGE

The Chief Marketing Officer of a large franchise organization wanted to elevate the marketing department’s performance by fostering greater empowerment and ownership at every level. While the team was talented, the lack of a shared language and role-specific leadership skills limited their ability to fully deliver on strategic priorities.

THE SALT APPROACH 

We designed and facilitated a full-day workshop for the entire department. The morning brought everyone together to establish common ownership concepts based on The Middle Matters. The afternoon featured rotating sessions tailored to each level: individual contributors on managing up, middle leaders on empowerment, and senior leaders on culture. The day closed with a team-wide readout to reinforce alignment and accountability.

THE RESULTS

• The highest possible ratings in content quality, program delivery, and tangible outcomes
• Participant feedback describing the sessions as “actionable,” “approachable,” “interactive,” and “fun”
• A strong commitment to cross-level collaboration and clearer decision-making, accelerating campaign execution and improving marketing impact
  

THE CHALLENGE

Healthcare stands at a powerful crossroads—facing emotional strain, complex demands, and rapid change. The industry is wrestling with burnout, while the need for sustainable reengagement has never been greater. At the heart of this challenge lies the patient connection—an essential driver of trust, healing, and better outcomes.

Perspective played a pivotal role. When healthcare professionals see the world through the eyes of patients, families, colleagues, and leaders, they strengthen human connection—fueling collaboration and compassion. Drawing from the concept of “prompting” in the AI world, how we frame questions and conversations can transform relationships and trust. With AI’s rapid integration into healthcare, there’s a critical choice: will these tools expand empathy or replace it? The answer depends on the people who use them.

THE SALT APPROACH 

We delivered an inspiring keynote led by Dr. Kim Allen, grounded in her book reEngage and supported by a timely, research-backed framework for reigniting connection across healthcare systems.

Guest speaker and subject matter expert Jeff Sigel provided an engaging, thought-provoking session on the intersection of AI and empathy—empowering healthcare professionals to harness technology in ways that deepen human connection rather than diminish it.

THE RESULTS 

• Reignited awareness of the patient connection as a core driver of engagement and outcomes
• Renewed energy and focus on seeing healthcare through multiple perspectives—patients, families, colleagues, and leaders
• Empowered professionals with strategies to balance technology and empathy for a future of greater possibilities